mySpark Technologies chose to use G3 after comparing several criteria with other providers. Our top three criteria included the need for a cost-effective service, a dedicated team behind that service and reliability.
Since August 2010 when we first signed with G3 we have had uninterrupted service and a team that has been available 24/7. Not only has the technician personally come to visit us onsite we have a direct link with the Director of Marketing and Sales, Rob Nicholson. His personal attention to detail has allowed us to build our service without having to go through red tape and contract overhauls. The technician assigned to our company is always eager to assist us and goes above and beyond to provide us with the best service.
I am very pleased with the service we receive from G3, I am confident that the service they provide will continue to be of the highest standard and would recommend the company to other businesses.
I have been using G3 Telecom for the past few months and I have found the call quality and the customer service to be great. The team has been very responsive to my many requests and always had patience to explain everything. I suggest that any small business should use them.
To remain competitive, organizations must re-evaluate their strategies for maintaining strong customer relationships. Implementing new technology under the guidance of Rob Nicholson (G3 Telecom) clearly demonstrated a superior understanding of any business core competency - customer service.