What is VoIP?
Voice over Internet Protocol is a technology for transmitting telephone call over an IP (Internet Protocol) enabled network, which may be a private network or the Internet. VoIP is a standard expression used to describe a set of services for managing the delivery of voice information using the IP. This means that voice calls are converted from analog to digital which is different than the traditional circuit-committed protocols of the public switched telephone network (PSTN).
How does it work?
VoIP calls are routed over an IP network by converting voice traffic in to data packets, which are then transported over an IP network. When the data packets reach their destination they are then reassembled and converted back into voice. G3's VoIP services allows you to communicate with other customers, where ever they maybe in the world at no additional cost.
Can I keep my existing number?
We can port most numbers. Call us today to find out if we can serve you.
How long does it take to transfer to your service?
From the time that we have all the information that we need and a site survey has been completed, it will take approximately 4 to six weeks to get your service operational. If you need to have your service installed quicker, let us know and we will see what we can do to help.
What are the benefits of G3 PBX Service?
G3 PBX Service provides you with a feature reach service that provides you with the same functionality of a traditional PBX without the costs and management issues. You get this functionality at a lower cost of ownership.
- Enables remote workers
- Frees up IT staff to address core business issues
- Drives cost savings while enabling corporate flexibility for seasonal business trends
- Retain telephone numbers
Are the calls for G3's PBX services secure?
G3 ensures that its VoIP network is secure. G3 PBX service phones and gateways are protected with an encrypted password to prevent unauthorized users from gaining access and exploiting your phone. Through IP you calls will only travel between your network and our switching platform.
Is G3's PBX service better than a regular (POTs) telephone line?
Regular phone lines are generally used by small companies with a few phone lines. They offer users a low initial investment for hardware and little to no maintenance costs. However, the features on the lines are limited and potentially have a higher recurring monthly costs. There is normally a high cost to move or add lines.
The advantage of G3 PBX service over regular phone lines is that G3 gives users a significant amount of calling features and the ability to take their phone service with them - all at a lower cost.
Is there an advantage to using G3's PBX service over a key system?
Key systems are generally used in small to medium companies. They can support a few business lines and are used with multiple phones. They have common features that can be shared amongst the phones and require hardware start up costs. Most systems require out of pocket costs to purchase, install and maintain the system and have limited expandability.
The advantage of G3's PBX service over key systems is that there is no need to purchase costly hardware that depreciates and becomes outdated. G3's PBX service is feature rich and is easier to scale. Additionally, besides the monthly fee there are no monthly maintenance contracts. G3 provides a modern phone system that is always up to date with the latest software at a lower cost than a key system.
Is G3'sPBX service a suitable replacement for a PBX?
PBX systems are generally used in large companies and in campus settings. They can handle a high call volume and support many phones and trunks. They offer flexible features and are expandable. However, most PBX systems require a high initial capital expenditure and are expensive to support and maintain.
G3's PBX service can provide the same functionality of a PBX without the burden of high up front costs and maintenance contracts. G3's PBX does not require a full time resource to maintain it.
How does G3's PBX service compare to Centrex?
Centrex systems are used for business that have employees in diverse locations and/or do not want to maintain a PBX or key system. However, Centrex systems typically come with high monthly recurring costs and incurs charges from the telephone company anytime a move add or change is required. Centrex systems normally come with proprietary phone sets that can only be used with the telephone company.
The advantage of G3's PBX over Centrex is that G3's PBX offers the best of both Centrex and PBX systems to businesses. It also provides the most features and the flexibility for a virtual office solution making it seem from a communication standpoint like everybody is in the same office location. G3's solution is cost effective and easy to manage.
How does 911 work?
While G3's PBX services looks like your traditional phone service, it is important to note that there are several key difference. The VoIP 911 service that you will be provided has certain limitations relative to the phone service you may be used to. The limitations of the VoIP 911 will also apply to G3's PBX.
911 calls made using G3's PBX services will be routed to an operator, who may ask you to verbally reconfirm your address information, so that the operator can ensure that your call is routed to the appropriate emergency response centre.
Due to the nomadic nature of VoIP services, it is necessary to ensure that emergency responders are provided with the correct information. Your call will not be automatically routed to the 911 PSAP centre, nor will your location details.
Calls made using G3's PBX services will take longer to be connected to the appropriate PSAP centre than calls made using a traditional phone line. As well, your ability to make a 911 call will be impacted by the availability of your network and may be affected by network-power and other outages. If you make a 911 call using your G3 PBX service outside of our service area, it is possible that the operator will not be able to route your call to a 911 response centre for your emergency call.
For these reasons it is advisable to have an uninterrupted power supply (UPS) system or a traditional wire line telephone available for 911 emergency calls.
It is your obligation as a subscriber of G3 PBX services to inform all users and potential users of the nature and limitations of G3's PBX services.
G3, its affiliates, directors, employees, agents and underlying carriers, will not be liable for any damages, costs, injury death or damage to persons or property that arise directly or indirectly as a result or relating to 911 emergency calls